Shipping policy
Processing Time
All orders are processed within 3-5 business days (excluding weekends and holidays). As a one-person business, I do my best to fulfill orders as quickly as possible. If there are any delays, I will notify you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and shipping method selected at checkout.
Shipping Methods
I offer the following shipping options:
- Standard Shipping
- Expedited Shipping
- International Shipping
Order Tracking
A tracking number will be provided once your order has shipped. Please allow up to 24 hours for tracking updates to appear.
Shipping Delays & Issues
While I do my best to ensure timely deliveries, I am not responsible for delays caused by carriers, weather conditions, or customs processing for international orders. If you experience any issues with your shipment, please contact me at support@ginkgohound.com
International Shipping
For international orders, customers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact me within 5 days of delivery with your order details. I will work with you to resolve the issue, but please note that I am not responsible for carrier mishandling.
Returns & Exchanges
Please refer to my Return Policy for details on returns and exchanges.
If you have any questions, feel free to reach out at support@ginkgohound.com. Thank you for supporting my small business!